Last Updated: 1 January 2025

At RootMyHeart, we offer high-quality, natural products that meet your expectations. However, if you are unsatisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds.

Eligibility for Returns

We accept returns under the following conditions:

• The product delivered is damaged, defective, or incorrect.
• The product is unused, unopened, and in its original packaging.
• The return request is raised within 2 days of receiving the product.

Non-Returnable Items

• Products that have been opened, used, or tampered with.
• Perishable goods (e.g., food powders, honey) unless they arrive damaged or defective.
• Products purchased under special promotional offers, flash sales, or clearance sales.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us

Send an email to care@rootmyheart.com with the following details:

• Subject Line with “Return Request for [Your Order Id]“
• Mention the Reason of Return
• Supporting images (if the product is damaged or incorrect).

Approval Process

• Once we receive your return request, our team will review it within 2 business days.
• If approved, you will receive detailed instructions on how to return the product.

Returning the Product

• The product must be returned to us in its original packaging along with any accompanying accessories, tags, or manuals.
• Ensure the product is securely packaged to avoid damage during transit.
• In case of damaged/defective products, we will arrange for a free pick-up.

Return Shipping

• For damaged, defective, or incorrect items: RootMyHeart will bear the return shipping costs.
• For all other returns: Customers will be responsible for the return shipping charges.

Refund Policy

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Method: Refunds will be processed to the original payment method used during checkout.
• Timeline: Refunds are typically processed within 5-7 business days after approval. It may take additional time for the amount to reflect in your account, depending on your bank or payment provider.

Refund Scenarios

• Damaged or Defective Products: Full refund, including shipping charges, will be provided.
• Incorrect Product Delivered: Full refund or product replacement, as per your preference.
• Customer Returns (non-defective): Refund will exclude initial shipping charges.

Note: For orders placed with special discounts or vouchers, refunds will be calculated based on the actual amount paid after applying such discounts.

Replacement Policy

• In cases of damaged, defective, or incorrect products, you may opt for a replacement instead of a refund.
• Replacements are subject to product availability. If the replacement product is unavailable, a full refund will be issued.

Exceptions

We strive to accommodate all genuine return and refund requests. However, we reserve the right to reject returns or refunds in cases where:

• The product is returned without prior approval.
• The product has been used, mishandled, or altered.
• Return requests are made after the stipulated 2-day return window.

Contact Us

If you have questions or concerns regarding returns and refunds, please contact us.