Last Updated: 1 January 2025

At RootMyHeart, we strive to provide a seamless and transparent online shopping experience. The following details cover all aspects of our ordering and shipping process to ensure you have all the information you need before purchasing.

Placing Order

How to Place an Order

• Browse our product categories and add items to your cart.
• Review your cart to ensure accuracy in quantities and product selection.
• Proceed to checkout and provide billing, shipping, and payment information.
• Once payment is confirmed, you will receive an order confirmation email with the details of your purchase.

Alternatively, you can also place your order by sending us a text message on WhatsApp: +91 94040 17728

Payment Options

We accept various payment methods for your convenience, including:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI and Digital Wallets

All payments are processed securely using industry-standard encryption protocols.

Order Confirmation

After placing an order, you will receive a confirmation email with:

• Your order ID.
• List of products ordered.
• Payment status.
• Estimated delivery time.

If you do not receive this email within 24 hours, please check your spam folder or contact us.

Order Modifications/Cancellations

• Orders can be modified or canceled within 24 hours of placing them or before shipment.
• After 24 hours/after shipment, the order is processed, and changes may no longer be possible.

Shipping

Delivery Locations

• We currently ship across India.
• If your location is outside our delivery area, please contact us for assistance.

Shipping Charges

• Standard/Surface Shipping: Complimentary shipping for orders above ₹1500 in Pimpri Chinchwad region.
• Express Shipping: Additional charges apply and vary by location.
• Shipping charges (if applicable) will be displayed during checkout before finalising your purchase.

Order Processing Time

• Orders are typically processed within 2-5 business days of confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Delivery times vary depending on the shipping method and location – Standard Shipping: 2-7 business days and Express Shipping: 2-4 business days
• Delays may occur due to factors beyond our control, such as adverse weather, customs clearance, or logistical issues.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS/WhatsApp.
• You can use this link to monitor the delivery status of your package.

Packaging

• All products are securely packaged to ensure they arrive in perfect condition.
• Eco-friendly, recyclable and sustainable packaging materials are used wherever possible.

Delivery Attempts

• Our courier partners will make up to 2-3 delivery attempts if you are unavailable at the time of delivery.
• If delivery is unsuccessful after multiple attempts, the package may be returned to us, and additional charges may apply for re-shipping.

Shipping Restrictions

• Certain products may have shipping restrictions due to regulatory or logistical reasons. This will be mentioned on the product page.

Order Issues and Support

Damaged or Missing Items

• If your package is damaged or items are missing, please contact us within 48 hours of delivery. Provide photographs of the package and the items received for quick resolution.

Non-Delivery

• If your package has not arrived within the estimated delivery time, please use the tracking link or contact us for assistance.

Incorrect Shipping Information

• Ensure the shipping address is accurate at the time of checkout. RootMyHeart is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Contact Us

If you have questions or concerns about your ordering & shipping, please contact us.